FAQ

How Do I Make a Reservation?

To make a reservation, you’ll need to first click on Book Now

  1. Select Date
  2. Select Guest Count
  3. Rate Options
  4. Check Availability
  5. Select Room to book

From there you need to click on “Make A New Online Reservation”. Enter the dates you will be staying with us and the number of adults and children in the party. If you are choosing a package or making reservations for a certain group or conference go down to the promotion box and enter your group code, click next. Click on the type of room you would like to have, if your group has chosen a certain room type for you please select that type, click next. Enter your contact information, name, address, phone number.

Then enter a valid credit card or debit card number to complete the reservation. Your card will not be charged until you check in. If you have a business credit card or are using some other person’s card who will not be with you, you must fill out a credit card authorization form and get a copy of the front and back of the credit card as well as the person’s drivers license. You can then email that to the frontdesk@billingshotelmt.com or bring it with you upon check-in. I have attached a credit card authorization form to this email please add this as a pdf that they can print out.

What is Your Cancellation Policy?

Our cancellation policy is 24 hours prior to the check-in date. Please contact us directly by phone to cancel or reschedule.

What Time is Check-in and Checkout?

Checkout time is 11am and check-in is 3pm. Occasionally rooms are made available earlier than three. Please check with our staff at the front desk.

What is Involved in the Checkout Process

When you have completed your stay with us, come down to the front desk to check out. There you will verify with the front desk clerk that you want to have the credit card on file processed for the amount of your stay.

Is it Safe to Register Online?

All online registrations are completely safe. Provided information is strictly for the use of The Billings Hotel and Convention Center and will not be released to a third party.

Do You Allow Pets?

Here at The Billings Hotel and Convention Center, we want to make your stay as comfortable as possible. We understand it is hard to be separated from your furry friends, so we are more than happy to accommodate your pets. An additional $25.00 per night will be billed to your room for your pets. We only have a certain amount of pet rooms to rent out and only allowed small to medium sized animals up to 25 lbs.

What are the Pool Hours?

The pool and water slides will remain open from 8am until 10pm daily for guests of the hotel only. There must be a adult accompanying any child under the age of 14.

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